Privacy Policy

At B And Q Wallpaper, Paint, Tiles, Fence Panels, Blinds, Garden Furniture, we are committed to protecting your privacy. This policy outlines how we handle your personal information. Please read it carefully.

Information We Collect

We collect both personal and non-personal information from you to provide our services and improve your shopping experience. The main types of information are:

Contact information such as name, email, phone number, and address when you create an account or make purchases.
Payment information such as payment card number, expiration date, and billing address for purchases.
Purchase history including items bought, prices paid, date and time of transactions.
Website usage such as pages visited, links clicked, videos watched, and searches made on our sites.
Surveys and feedback from any surveys or reviews you voluntarily provide.
Social media if you interact with our social media accounts we may collect publicly available profile information.
Device information such as IP address, browser type, operating system details, and device identifiers.

Providing your personal information is voluntary. However, certain services like account creation require certain information to function properly.

How We Use Information

We use your information for the following purposes:

Fulfilling orders for products or services you request.
Managing accounts you create with us including administration and technical support.
Marketing communications like emails about new products or special offers if you opt-in to receive them. You can opt out anytime.
Improving user experience by analyzing usage patterns to optimize our website and apps.
Legal compliance to comply with applicable laws and lawful government requests.
Fraud prevention to detect and prevent malicious activities.

We only process your information for the purposes outlined in this policy or notified to you at the time of collection.

Information Sharing

We may share your information with select third parties in the following scenarios:

Service providers who help us operate our business (e.g. fraud prevention, fulfillment, marketing). They only receive limited access to your information needed to perform their function.
Legal compliance to comply with court orders, subpoenas, or other binding government requests.
Asset transfers if we are acquired by or merged with another company.
Lawful requests from public authorities to meet national security or law enforcement requirements.

We require third parties to respect the security and confidentiality of your data. They are not allowed to use your personal information for any other purpose.

We do not sell or rent your personal information to third parties for marketing or advertising. The main instances where data may be shared are outlined in this policy.

Data Security

We employ technical and organizational measures to protect your information against loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction. These include:

Secure socket layer (SSL) encryption of data in transit.
Encryption of sensitive information both in transit and at rest.
Restricting staff access to personal data only on a need-to-know basis.
Network security controls like firewalls, intrusion detection and virus scanning tools.
Regular testing and auditing to identify vulnerabilities and ensure security controls are effective.
Compliance with applicable information security standards and frameworks.

While we follow generally accepted standards and best practices to protect your data, no method of electronic storage or transmission over the internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information as long as required to fulfill the purposes outlined in this policy or as legally required. We periodically review our data retention policy to determine what periods are appropriate to meet our operational needs and comply with applicable laws.

When we no longer need your personal information, we securely delete or destroy it. We may retain some usage statistics and aggregated information for analytics purposes.

Your Privacy Choices

You have the following options to access and control your personal data:

Access or update account information by logging into your online account (if applicable).
Opt-out of marketing communications by following the unsubscribe link on any promotional email.
Data erasure requests to have your personal information deleted subject to legal or contractual restrictions.
Restrict or object to processing under applicable privacy laws.
Portability of your information so you can obtain and reuse your data across services.

If you wish to exercise any of these rights, please contact our privacy team using the details at the end of this policy. We will review and respond to your request within 30 days.

Cookies and Website Tracking

We use first-party and third-party cookies on our website for purposes like:

Essential site functionality enabling logged-in areas, shopping carts, and checkout.
Account management recognizing you as logged-in and customizing your experience.
Analytics understanding usage patterns to improve navigation and performance.
Customer service supporting chats, email exchanges, and to identify your previous interactions with us.

You can control cookie preferences in your browser settings including options to block or delete some or all cookies. Opting out of cookies may impact your ability to use some features of our website or services.

We may use web analytics tools from third party services like Google Analytics to collect non-identifying usage statistics. These services use cookies to analyze visitor interactions but the information collected cannot be linked back to specific individuals.

We do not allow analytics services to use visitor data for advertising or other commercial purposes. Services like Google Analytics provide controls to opt-out of web tracking across all sites that use them.

Links to Other Websites

Our websites may contain links enabling you to connect with third party websites and services. For example partner retailers, social networks, advertising networks etc.

Please note we are not responsible for the privacy practices of any linked websites or services not operated by us. We recommend reading their privacy policies before providing them any personal information.

Policy Updates

This privacy policy may change from time to time. We will post the updated policy on our website along with a revised effective date. We encourage you to periodically review this page to stay informed on how we protect and handle your personal information.

Children’s Privacy

Our website is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from children without parental consent. If you believe we may have collected information from your child without permission, please contact us immediately.

How to Contact Us

If you have any questions about this privacy policy or your rights, please contact our privacy team:

Email: [email protected]

Phone: 555-123-4567

Address: 1234 Main St, Anytown, USA 12345

We will promptly investigate and attempt to resolve any concerns you have regarding our privacy practices.

California Resident Rights

If you reside in California, you have specific privacy rights including:

The right to know what personal information is collected, used, disclosed or sold.
The right to request deletion of your data.
The right to opt-out of sale of personal information.
The right to non-discrimination for exercising CCPA rights.

Per the California Consumer Privacy Act (CCPA), this Privacy Policy provides disclosures explaining our data handling practices in relation to California residents.

If our practices change materially, we will update this policy and provide appropriate notices to impacted individuals. You may designate an authorized agent to make privacy rights requests on your behalf via written authorization.

Your Acceptance of this Policy

This policy is part of our Terms of Service which govern your use of our website and services. By accessing our sites and using our services you signify acceptance of both this Privacy Policy and the Terms of Service. If you do not agree with any term, please do not use this site or any services.

Your use of the website and services signifies acceptance of our data handling practices. You consent to the collection, use, disclosure, retention and protection of your personal information as described in this policy. This policy is effective and last updated as of the date shown at the top of the page.

Thank you for taking the time to understand our privacy policy.